FAQS

General Questions

How to care for my jewelry?

► Handle Carefully : small pieces may easily become lost or damaged.
► Keeping your earrings in a clean dry air-tight container helps keep that lasting new look.
► Keep away from strong chemicals like makeup cleaning solutions
► Keep them Dry, avoid showering or swimming with jewelry. Occasionally remove and wipe clean with a soft dry towel.

What size should I get?

Earrings & Piercings are based on 2 measurements. Gauge and Size (length or diameter). Gauge is thickness, like 20-22g is regular earrings and typically piercings start at 16g. Some cartilage piercings like helix or conch work better with longer 10 mm bars but mostly 6-8 mm are comfortable for earlobes. We suggest measuring your earrings to be sure.

Payment

What payment methods do you accept?

We accept :
Mastercard, Visa, Visa Debit and PayPal

When will I be charged?

Payment is processed right after checkout.

How do I know my order has been placed successfully?

You’ll receive a confirmation email after checkout. Later once your order has finished processing we’ll send you a shipping notification with included tracking info.

Why does my order include Tax?

Please be aware that mandatory sales tax (8.25%) is collected for Texas residents.

Shipping

How long will it take to get my order?

We strive to get you your items as soon as possible, but since many orders are hand built they are usually ready to ship in 1-4 business days.

* except during weekends & holidays.

Did you say something about Free Shipping?

Don’t miss out on our Free Shipping offer on any order over $40.

Once your cart reaches $40 or more, Free Shipping will automatically be applied at checkout.

* Only applicable on US domestic orders

Can you ship internationally?

✈ Shipping is available to International customers.

– Canada USPS First Class Mail International (Delivery Time: 7~21 days ): $11.99

– USPS First Class Mail International (Delivery Time: 7~21 days -Varies by country): $14.99

* International customers are responsible for all fees, VAT, taxes, and customs duties associated with shipping to their respective countries.

Where do I find my tracking number?

Once your order has been confirmed, you should receive a tracking number to the email you provided.

You can also check the tracking number in your account when logged in.

Once your order has shipped you can check its progress at www.USPS.com with the tracking number we’ve provided.

Return

What is considered an acceptable return?

We accept returns ONLY if product received was not as described.
Buyer is fully responsible for choosing correct size or color at checkout.
The buyer is responsible for fully reading the description and for being cautious regarding metal sensitivities or allergies.

How long do I have to request?

All requests for refunds or exchanges must be made within 30 days after the order date.

What if my jewelry has a defect?

Defective jewelry can be returned for a refund or like exchange, based on availability, and must be received in original condition. Contact us at Support@piercedpretty.com and provide the following information:

    • Order Number
    • Reason for return including a short description of the issue
    • Photo showing the issue/defect

 

Issues / Etc.

The item / size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

I don't see my review. Why is it not showing up?

Thank you for reviewing our product!
Once your review has been approved it will be visible on the product page.